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A New Metric-Based Approach for the Evaluation of Customer Satisfaction in the IT Area.

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A New Metric-Based Approach for the Evaluation of Customer Satisfaction in the IT Area.

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2000

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Conference paper

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Name:	New Approaches in Software Measurement, 10th International Workshop, IWSM 2000, Berlin, Germany, October 4-6, 2000, Proceedings 2001
DBLP:	db/conf/iwsm/iwsm2000.html