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The pokemon of user support: "gotta catch 'em all!".

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The pokemon of user support: "gotta catch 'em all!".

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2001

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Conference paper

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Name:	Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001 2001
DBLP:	db/conf/siguccs/siguccs2001.html