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Quality and effectiveness in Web-based customer support systems.

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    Publication properties
    Title: Quality and effectiveness in Web-based customer support systems.
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    Date: 2003
    Publication type: Journal article
    Authors:
    No. First name Last name Show
    1. Solomon Negash
    2. Terry Ryan
    3. Magid Igbaria
    BibTeX: journals/iam/NegashRI03
    DBLP: db/journals/iam/iam40.html#NegashRI03
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    Journal
    Name: Information Management
    Year: 2003
    Volume: 40
    Number: 7
    DBLP: db/journals/iam/iam40.html